Privacy Policy

1 Important Notice

This Privacy Policy explains how we, at www.myimove.co.uk, collect, use, and protect your personal data, the legal basis for doing so, who has access to it, and your rights. Please read it carefully.

If our Site includes a separate Privacy Statement linked from the homepage, that statement takes precedence over this Privacy Policy in case of any conflict.

We are committed to safeguarding your privacy and act as the "controller" of the personal data you provide. You may object to us processing your data for legitimate business interests or direct marketing (including profiling). See the "Your Rights" section for details.

2 Personal Data We Collect and Why

Personal data is information that identifies you directly (e.g., your name) or indirectly (e.g., your browsing behavior). We may collect:

  • Contact Details: Name, email address, and phone number to respond to your inquiries or manage our agreed services.
  • Correspondence: Additional data you provide when contacting us via email, letter, phone, or through our Site (e.g., comments).
  • Survey Responses: Data from optional surveys used for research purposes.
  • Transaction Details: Information about purchases or orders made through our Site, collected by us or our third-party providers.
  • Site Usage Data: Details of your visits, including traffic data, location data, weblogs, and accessed resources.

3 Cookies

3.1 What Are Cookies?

Cookies are small files stored on your device (computer, tablet, or smartphone) that help us remember you and your preferences. They enhance your experience by tailoring content to your interests.

3.2 Cookies Used on Our Site

We and our partners use the following types of cookies:

  • Essential: Necessary for Site functionality, such as logging into your account or enabling browser communication. Our cookie preference setting is also essential. You cannot use our Site fully without these.
  • Analytics: Help us understand Site usage (e.g., counting unique visitors) to improve performance.
  • User Cookies: Enhance your experience by remembering preferences, like serving consistent content.
  • Social Sharing: Enable sharing content on platforms like Facebook, Twitter, or Google+ (see Third-Party Cookies).
  • Interest-Based Advertising: Used to show relevant ads based on your interests, reducing irrelevant ads (see Third-Party Cookies).

3.3 How to Reject or Opt Out of Cookies

You can refuse cookies by adjusting your browser settings to block them. However, this may limit access to parts of our Site. Unless your browser is set to refuse cookies, our Site will issue them. Check your browser's "Help" menu for guidance or visit www.allaboutcookies.org for more information.

3.4 Third-Party Cookies

Some cookies are set by third parties to provide services like analytics or advertising. We do not control these cookies. For more details or to opt out, visit:

  • www.youronlinechoices.com (for Interest-Based Advertising opt-outs).
  • The World Wide Web Consortium’s website for cookie management guidance.

4 How We Use Your Personal Data

We use your personal data to:

  • Deliver Services: Provide products and services per our Trading Terms.
  • Communicate: Send service updates, including changes to our Trading Terms or services.
  • Direct Marketing: With your consent, send promotional offers by email, SMS, post, or phone. You can unsubscribe via the "Unsubscribe" link in emails or by contacting us. Trusted partners may also market to you with your consent.
  • Track Usage: Use cookies to monitor Site activity, personalize your experience, and improve functionality.
  • Support Customers: Address your questions and enhance support services.
  • Maintain Records: Keep accurate, up-to-date internal records.
  • Handle Inquiries: Respond to inquiries, complaints, or disputes efficiently.
  • Comply with Law: Detect, investigate, and prevent fraud, sharing data with law enforcement if required.

5 Legal Grounds for Processing

We process your data based on:

  • Consent: For marketing, sharing data with partners, research, or credit checks (where applicable).
  • Contract Performance: To deliver services, communicate, and provide support under our Trading Terms. Not providing data may limit our ability to serve you.
  • Legal Obligations: To comply with laws, including fraud prevention.
  • Legitimate Interests: To improve services, personalize experiences, train staff, manage operations, and resolve disputes, unless your rights override these interests.

6 Who We Share Your Personal Data With

We may share your data with:

  • Service Providers: Suppliers and group companies acting as "processors" on our behalf.
  • Legal Authorities: To comply with legal obligations or protect our business, customers, or others, including for fraud prevention.

Data may be transferred outside the European Economic Area (EEA), where we ensure secure handling per data protection laws to prevent unauthorized access or loss.

7 How Long We Keep Your Personal Data

We retain data only as long as necessary, based on:

  • Legal requirements for data retention.
  • Statute of limitations.
  • Potential disputes.
  • Data protection authority guidelines.

We securely delete data when it is no longer needed.

8 Your Rights

You have the following rights regarding your personal data:

Right Description
Right to be Informed Receive clear, transparent information about how we use your data, as provided in this Privacy Policy.
Right of Access Access your data and related information to verify lawful processing.
Right to Rectification Correct inaccurate or incomplete data.
Right to Erasure Request deletion of data when no compelling reason exists for its use (with exceptions).
Right to Restrict Processing Block further use of your data in certain cases, while still storing it.
Right to Data Portability Obtain and reuse your data in a machine-readable format or transfer it to another party in specific cases.
Right to Object Object to processing for legitimate interests or direct marketing (including profiling).
Right to Withdraw Consent Withdraw consent for specific processing (e.g., marketing) without affecting prior lawful processing.
Right to Complain Lodge a complaint with the Information Commissioner’s Office (ICO) if dissatisfied with our data handling.

9 How to Contact Us

To exercise your rights or raise concerns about our data handling, contact us using the details on our Site. If unsatisfied, you can complain to the Information Commissioner’s Office (ICO):

  • Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
  • Phone: 0303 123 1113
  • Website: ico.org.uk

10 Links to Other Websites

Our Site may link to third-party websites not covered by this Privacy Policy. We recommend reviewing their privacy statements. We are not responsible for their privacy practices, and you use such sites at your own risk.

11 Changes to This Privacy Policy

This Privacy Policy was last updated on 23 April 2025. We may update it periodically, so please check it when providing personal data.